1. Refundable Tickets:
Full Refund: If you have purchased a refundable ticket, you can cancel your flight at any time before the scheduled departure and receive a full refund to the original payment method.
No Fees: Refundable tickets typically do not incur cancellation fees.
2. Non-Refundable Tickets:
Cancellation Fees: If you have a non-refundable ticket, you will generally be charged a cancellation fee. This fee is typically around $200 for domestic flights and $300 for international flights.
Travel Credit: Instead of a direct refund, you may receive a travel credit for the remaining value of your ticket after the cancellation fee is deducted. This credit can be used for future flights on Hawaiin airlines Credit Validity: The travel credit is typically valid for one year from the date the original ticket was issued. However, the validity may vary depending on the fare rules of the specific ticket.
3. Basic Economy Tickets:
Non-Refundable: Basic Economy tickets are generally non-refundable and non-changeable. If you cancel a Basic Economy ticket, you will lose the full value of the ticket.
No Travel Credit: Unlike regular non-refundable tickets, Basic Economy tickets do not offer travel credits if you cancel.
Limited Options: Basic Economy tickets have very limited flexibility for changes or cancellations. If you need to cancel or change your flight, you'll typically forfeit the entire ticket
4. 24-Hour Risk-Free Cancellation (U.S. Department of Transportation Rule):
If you book your Hawaiin airlines flight directly (not through a third-party site) and the booking is made at least seven days before the flight's departure, you are eligible for a 24-hour cancellation window. This allows you to cancel your flight within 24 hours of booking and receive a full refund
5. Special Circumstances:
Flight Cancellations or Significant Delays by Hawaiin airlines: If your flight is canceled or significantly delayed by Hawaiin airlines you are entitled to a full refund, even if you have a non-refundable ticket. Alternatively, you may be offered a rebooking on another flight.
Family Emergencies or Illness: Hawaiin airlinesmay offer more flexibility if you cancel due to a family emergency or illness. You may need to provide documentation, such as a doctor’s note or proof of the emergency. In such cases, Hawaiin airlines may offer a partial refund or travel credit
6. How to Cancel and Request a Refund:
Online Cancellation: You can cancel your flight and request a refund online through the Manage Travel section of the Hawaiin airlines website.
Customer Service: Alternatively, you can contact Hawaiin airlines’ customer service for assistance with cancellations and refunds.
Refund Request Form: If you are requesting a refund, you may need to complete a refund request form on their website if it's not automatically processed.
7. Refund Processing Time:
Credit Card Refunds: Refunds to a credit card typically take about 7-10 business days to be processed and reflected in your account.
Other Payment Methods: Refunds through other payment methods may take longer to process
8. COVID-19 Related Cancellations (if applicable):
During the COVID-19 pandemic, Hawaiian Airlines implemented more flexible policies, allowing passengers to cancel or change flights without penalty. Be sure to check the latest updates, as these policies might still be in place or have changed based on current circumstances.